Australian Shipping and return infomation

We aim to ship all orders made Monday to Friday before 1pm out the same day, however during busy periods please allow up to 48 hours for your product to leave our Warehouse.

Orders made after 1pm on a Friday will be shipping first thing Monday.

We ship our products with a courier service, this is Fastways, eParcel or Startrack Express.

You will receive tracking notifications to your email address and mobile phone allowing you to make changes and be sure that you are aware when your order is going to arrive.

Delivery times after dispatch are normally:
Complimentary ground shipping within 1 to 7 business days.
The current Corona Virus situation may delay your order a bit.

RETURN AND EXCHANGE POLICY

We understand, sometimes you order something and it's not what you expected. That’s ok providing you get them items back to us in the same condition they were received within 14 days of receipt we will refund you your money. Once the package is received we will refund you via the same method of payment by which you paid. You will receive the full amount minus any shipping fees (unless we shipped something to you in error) & Merchant fee costs. If 14 days have passed we are sorry to say we cannot accept the return.

 How to make a return

1. Inside your pack you will have received a packing slip, please circle the product(s) you are returning and indicate the quantity being returned. Please also indicate the reason for the return.

2. Pack the products securely in a sturdy package including the packing slip (very important)

3. Return the package to the address on the packing slip